Shipping policy
Thank you for choosing Bonny's Garden Center! We are dedicated to delivering your plants and products safely and efficiently. This Shipping Policy outlines the details of how we process, ship, and deliver your orders. Please read this information carefully to understand what to expect after you place an order.
Order Processing Time We process orders Monday through Friday, excluding major U.S. holidays. Orders are prepared for shipment within 1 to 2 business days after placement. Orders received before 3:00 PM Eastern Time on a business day are typically processed the same day. Orders placed after this cutoff time, or on weekends/holidays, will be processed the following business day.
Once your order is shipped, you will receive a confirmation email with your tracking number and carrier details. Please double-check your shipping address at checkout, as we cannot modify or redirect orders after they have been processed.
Shipping Coverage & Cost We currently ship to all states within the United States. We do not ship to P.O. boxes, APO/FPO/DPO addresses, or internationally.
We are pleased to offer free standard shipping on all orders, with no minimum purchase required. There are no hidden fees for standard delivery.
Estimated Delivery Time After processing, standard delivery typically takes 3 to 5 business days. Please note that delivery times are estimates provided by the carrier and are not guaranteed. Actual transit times may vary based on your location, carrier volume, and external factors.
Special Considerations for Live Plant Shipments Your plant's health is our priority. Shipping live plants requires special handling, and we have established the following protocols to ensure they arrive in excellent condition:
- Weather-Related Delays: Live plants are sensitive to extreme temperatures. To prevent damage, we may temporarily delay shipments during periods of extreme heat (above 95°F) or extreme cold (below 35°F). We will notify you via email if your order is affected.
- Optimal Shipping Schedule: To minimize transit time over weekends, live plants are typically shipped Monday through Wednesday. This helps prevent plants from being held in carrier facilities over non-delivery days.
- Protective Packaging: During colder months, we include heat packs and thermal insulation at our discretion to protect plants. Customers in cold climates are encouraged to add insulation packaging at checkout for extra protection.
- Post-Delivery Acclimation: It is normal for live plants to show temporary signs of stress after shipping, such as slight yellowing or drooping. Please allow your plant 5-7 days to acclimate to its new environment before assessing its health.
- Natural Variations: Each plant is a unique living organism. Variations in size, leaf color, and growth habit are natural and do not constitute a defect.
Tracking Your Order You will receive a shipping confirmation email with a tracking number once your package is en route. You can use this number to monitor your shipment's progress on the carrier's website.
If you haven't received a shipping confirmation within 5 business days of your order, please contact us at info@bonnysgardencenter.com.
Failed Deliveries & Address Issues If a package is returned to us due to an incorrect or incomplete address provided by the customer, a failed delivery attempt, or refusal of delivery, we will contact you to arrange reshipment. Please note that additional shipping charges may apply for reshipment.
Lost or Damaged Packages Please inspect your order upon arrival. If your item arrives damaged, defective, or if you receive the wrong product, contact us within 48 hours of delivery at info@bonnysgardencenter.com. For live plant claims, please include clear photos of the plant and its packaging.
If your tracking shows "delivered" but you have not received the package, please first check with neighbors or around your property. If the package is still missing, please contact us, and we will work with the carrier to resolve the issue.
Contact Us If you have any questions about our shipping practices, please reach out to our team:
Bonny's Garden Center
Phone Number: 617-547-1585
Email: info@bonnysgardencenter.com
Physical Address: 41 Bay State Rd, Cambridge, MA 02138, USA
Business Hours: Monday–Saturday 9:30 AM – 6:00 PM; Sunday 10:00 AM – 5:00 PM (Eastern Time)