FAQ

ORDERING & PAYMENT

What payment methods do you accept? We accept Visa, Mastercard, American Express, Discover, and PayPal. All transactions are processed through secure, PCI-compliant payment gateways with SSL encryption.

Can I change or cancel my order after placing it? You may request a cancellation within 24 hours of placing your order by emailing us at info@bonnysgardencenter.com with your order number. Once an order has entered processing or has shipped, it cannot be cancelled. In that case, you may initiate a return upon delivery.

Why was my payment declined? Payment declines can occur due to incorrect billing information, insufficient funds, or security flags from your bank. Please double-check your card details and billing address. If the issue persists, contact your bank or try an alternative payment method. We're happy to assist if you need help retrying your order.

Will I be charged sales tax? Yes. Applicable sales tax is calculated automatically at checkout based on your shipping address and added to your order total. Tax rates vary by state and are subject to change.

I received an order confirmation but haven't gotten a shipping notification yet. What should I do? Order confirmations are sent immediately upon successful payment. Shipping confirmation emails are sent once your order has been processed and dispatched, typically within 1–2 business days. If you haven't received a shipping notification within 5 business days, please reach out to us at info@bonnysgardencenter.com.

SHIPPING & DELIVERY

Where do you ship? We currently ship to all addresses within the United States. We are unable to ship to P.O. boxes, APO/FPO/DPO addresses, or international locations at this time.

How much does shipping cost? We offer free standard shipping on all orders — no minimum purchase required and no hidden fees.

How long will it take to receive my order? After processing (1–2 business days), standard delivery takes approximately 3–5 business days. Total estimated time from order to delivery is 4–7 business days. Please note that delivery times are estimates and may vary due to carrier delays, weather, or other unforeseen circumstances.

How can I track my order? Once your order ships, you'll receive an email with a tracking number and carrier information. You can use this to monitor your shipment's progress online.

My tracking says "delivered," but I haven't received my package. What should I do? First, check with neighbors or household members and look around your property (porch, garage, side door). If the package is still missing, please contact the carrier directly with your tracking number. If you're unable to locate it, email us at info@bonnysgardencenter.com and we'll work with you to resolve the issue.

LIVE PLANT ORDERS

How are live plants shipped? We take great care in packaging live plants for transit. During colder months, we may include heat packs and thermal insulation. Plants are typically shipped Monday through Wednesday to avoid weekend delays in carrier facilities.

My plant looks stressed after delivery. Is it okay? It's completely normal for live plants to show temporary signs of transit stress, such as slight yellowing, drooping, or minor leaf loss. Please give your plant 5–7 days to acclimate to its new environment before assessing its health. Place it in appropriate light and follow the care instructions included with your order.

Do you ship plants during extreme weather? To protect plant health, we may temporarily delay shipments during periods of extreme heat (above 95°F) or extreme cold (below 35°F). If your order is affected, we will notify you by email.

Is each plant exactly like the photo on your website? Each plant is a unique, living organism. While our images are representative, natural variations in color, size, shape, and growth pattern are expected and are part of what makes your plant special.

What if my plant arrives damaged? Please inspect your plant upon delivery. If it arrives damaged or appears to be in poor health, contact us within 48 hours at info@bonnysgardencenter.com with your order number and clear photos of the plant and packaging. We'll make it right.

RETURNS & REFUNDS

What is your return policy? We want you to be completely satisfied with your purchase. For full details on eligible returns, timeframes, and the return process, please refer to our [Return & Refund Policy].

How long does a refund take to process? Once we receive and inspect your return, refunds are issued to your original payment method. Please allow 10 business days for the refund to appear on your statement, depending on your bank or card issuer.

Do I have to pay for return shipping? No. We provide free return shipping for all eligible returns.

CONTACT & GENERAL INFORMATION

How can I contact customer service? You can reach us by:

What are your business hours?

  • Monday – Saturday: 9:30 AM – 6:00 PM
  • Sunday: 10:00 AM – 5:00 PM (Eastern Time)

How quickly will I get a response? We typically respond to email inquiries within 1–2 business days. For urgent matters, please call us during business hours for immediate assistance.

Have a question not listed here? Don't hesitate to contact us — we're happy to help!