Refund policy

At Bonny's Garden Center, your complete satisfaction is our top priority. We are committed to providing high-quality plants and garden products, and we stand behind everything we sell with a fair, clear, and transparent return policy. If for any reason you are not entirely pleased with your purchase, we are here to assist you.

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1. Return Eligibility and Timeframe

You may request a return for any item within 30 days of receiving your order. All products sold at Bonny's Garden Center are eligible for return, including live plants.

To be eligible for a return, the following conditions must be met:

• Condition: The item must be unused and in the same condition as when you received it.
• Packaging: Items should be returned in their original packaging, with all tags, labels, and accessories included.
• Proof of Purchase: You must provide your order number or a digital receipt when initiating the return.
• Live Plant Policy: Live plants can be returned within the 30-day window. They must be in a substantially similar condition to their arrival. Please understand that due to their living nature, natural variations in size, leaf color, or growth habit are normal and do not qualify as a defect for return purposes.

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2. How to Initiate a Return

To ensure your return is processed efficiently, please follow these steps:

1. Contact Us First: Send an email to info@bonnysgardencenter.com with your order number and a brief reason for your return.
2. Provide Documentation (If Applicable): If your item arrived damaged or incorrect, please include clear photos of the product and its original shipping packaging in your email.
3. Await Authorization: Our team will review your request and provide you with a Return Merchandise Authorization (RMA) and further instructions. Returns sent without prior authorization may not be accepted.
4. Ship Your Return: Once authorized, we will provide a prepaid return shipping label. We currently accept mail-in returns only. Please send the item to the address provided with your RMA.

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3. Shipping Costs and Fees

• Free Return Shipping: We cover all return shipping costs. A prepaid shipping label will be provided at no charge once your return is authorized.
• No Restocking Fees: There are no restocking, handling, or administrative fees for returns.
• Refund Processing: Upon receiving and inspecting your return, we will notify you of the refund status. Approved refunds will be issued to your original payment method within 10 business days.

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4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or is incorrect, please contact us within 3 days of delivery. This allows us to prioritize your case and resolve it quickly. You may be eligible for a replacement or a full refund at no additional cost to you. Please provide clear photos of the item and packaging to expedite the process.

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5. All Live Plant Claim Requirements

To ensure a fair and efficient claims process, the following conditions must be met:

• You must contact us within the applicable time frame stated above.
• You must provide clear photos showing both the plant and its original packaging.
• Plants that have been repotted, transplanted, fertilized, or otherwise altered from their original shipped condition are not eligible for a claim.
• Normal acclimation symptoms — including minor yellowing, slight wilting, or minimal leaf drop — are natural responses after plant transit and do not constitute grounds for a claim.

Important Note: Live plant damage claims must be reported within 48 hours of delivery. Please inspect your plant upon arrival and contact us immediately if there are any issues. Damage reports received after this period may not be eligible for resolution.

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6. Live Plant Shipping and Handling

Shipping live plants requires special attention, and we take every precaution to ensure they arrive healthy and thriving. Please read the following important information carefully.

Weather-Related Shipping Delays

Live plants are extremely sensitive to extreme temperatures. To safeguard the health of your plants during transit, we may delay shipments under the following conditions:

• Extreme heat, exceeding 95°F (35°C)
• Severe cold, with temperatures dropping below 35°F (2°C)

If your order is affected by weather-related shipping restrictions, we will promptly notify you of the updated shipping schedule.

Acclimation Period

It is completely normal for plants to experience a brief period of stress after shipping. Common acclimation symptoms include:

• Slight yellowing of leaves
• Minor wilting or drooping
• Some leaf drop

These symptoms typically resolve within 5 to 7 days and do not indicate any quality issue with the plant.

Natural Variation

Every plant is a unique living organism. Subtle differences in color, size, leaf shape, and growth habits are natural characteristics and are not considered defects or quality issues.

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7. Refunds

Refunds will be processed to the original payment method used at checkout (e.g., Credit Card, PayPal, Apple Pay, etc.). We do not offer store credit as an alternative refund method unless explicitly agreed upon.

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8. Order Cancellations and Modifications

You may request to cancel or modify your order within 24 hours of placing it, provided it has not yet entered the fulfillment process. After this window, changes are not guaranteed. If your order has already shipped, you will need to follow this return policy to obtain a refund.

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Contact Us

If you have any questions about our return policy or need help with a return, please reach out to our customer service team: